We’re Going Paperless: Free Online Rent Payments

We’re Going Paperless: Free Online Rent Payments
We are pleased to announce that beginning January 1, 2014 Trinity is going paperless. Our residents can now pay their rent with an e-check online for FREE via any computer, laptop or mobile device 24/7. E-check (ACH bank transfer) is easily set up using your bank account and routing numbers.

Other payment options are also available.

• Residents may select their rent to automatically deduct from their account on the 2nd of every month. This will free them from having to log in monthly to make a payment.
• Making an e-check payment is now FREE.
• Residents may also use Visa, Discover, or Mastercard but there are fees to do so.
• Moneygram payments are also available to those wishing to pay rent in cash. Instructions are available upon logging into the payment portal at http://www.trinity-pm.com or by contacting a Trinity team member for more information.

Residents may notice that the drop box located at the leasing office is being removed. We ask that they please make arrangements to make all future payments during office hours or using one of the above methods.

In conjunction with paperless rent payments, residents will experience a new and improved version of Resident Portal. For those unfamiliar with Resident Portal, there are many advantages to using this system including:

- Rent Reminders
- Submit and track maintenance requests
- Safely store your online payment information and schedule payments
- Review your monthly balance

New additions will include a point system that allows residents to work towards earning renewal incentives. They can simply log in, participate in various activities and watch their points build!

Registration is quick and can be done in 3 easy steps!

1) Go to: http://www.trinity-pm.com
2) Click on “Resident Login” from the main menu
3) Click on the ENROLL NOW button in the top right corner

(Follow the prompts given. Your name and birth date or last four digits of your social security number must be entered exactly the same as on your contract. If you are unable to enroll, please contact a Trinity team member right away.)

We couldn’t be more excited about our new paperless program and we appreciate the cooperation of all who stay with us and those who intend to reside with us in the future.

  • tabby

    there is no option on the site to make a echeck that was talked about as a option.???????

    • http://www.trinity-pm.com/ Trinity Property Consultants

      If the e-check option is not visible in your account it may
      be because you are required to pay with certified funds. If you believe this setting to be an error, please contact a Team Member for assistance.

  • susan

    this complex is not worth 690.00 per month considering the area and the complex reputation you all are like the 4th or 5th owners,dont make rules if you have no intention of enforcing them especially about noise and parking.laundry facilities are bad I would rather pay a higher rent for something a lot nicer then this

    • http://www.trinity-pm.com/ Trinity Property Consultants

      Trinity is a company that has a reputation for Redefining Communities with both capital improvements and efficiencies in operations.The Stratus became part of the Trinity Family of Communities on October 31st 2013. We understand how frustrating it is when a community bounces from management company to management company. The next several months will bring about a lot of change at The Stratus. It is our hope that the changes will create a positive environment that you can be proud to call home.

    • binionpr

      I concur Susan! I feel like I am living in the projects. Security?!? Funny how you pay someone to do nothing! I go to bed four hours after I get ready to because of my loud neighbors. It is now 0245 or so. I am suffering from sleep deprivation. There are no real rules like other properties here. It looks good on paper in an effort to impress those of us who know what it is to be a good neighbor. Like how many drug addicts do we have in this complex?!? Come on now! Lets keep it 100% because I live it every day. You can go home but we are stuck here in this mess so you dont care! Its ironic that a memo was just put out and my neighbor above me is doing everything to defy it. Im waiting for a camera man to jump out and say, “You just got punked!” Give me a break!

  • susan

    the post was in regards to the Colorado springs co area on airport

  • ari

    I live in UpTownLakeOswego in Oregon. My rent has been raised without any notice, I have to shower at the gym because my shower has never worked, My rent is $1079 per month for a tiny one bedroom apartment plus water, utilities, and electric. I am handicapped and there is no handicapped parking here. There is not enough light to see the stairs. I have holes in the wall from where the shower curtain holder fell out of the wall. Everything has fallen out of the wall. My electric bill us $255 this month and I haven’t even used the heat yet! This place is a nightmare!

    • http://www.trinity-pm.com/ Trinity Property Consultants

      We are concerned about the accusations you have presented here and would like the opportunity to look into them in more detail. Please email us at feedback@trinity-pm.com along with your full name, community name, and apartment number. We look forward to being of service.

  • Anonymous

    I love my apartment but I hat the payment options! Moneygram really?! Why do I have to pay someone to pay you? I just want to pay my rent not a fee for someone to pay my rent that only takes cash at a location I never go to. My leasing office told me that the reason they were switching to Money Gram over money order rent payments was for the safety and security of the office containing those money orders. What about the safety and security of the patrons that live at the complex? Is it safe to go to an ATM when I get off work in the dark and withdraw nearly $1000? Seems like someone did not think that decision through all the way when deciding on the security of the community supporting your company.

    • http://www.trinity-pm.com/ Trinity Property Consultants

      There
      are many ways in which you can pay your rent other than MoneyGram. Have you tried the
      free e-check online? E-Check can be used from any computer, laptop or mobile
      device 24/7. You can log in every month
      or select your rent to automatically deduct from your account on the 2nd of
      every month. Want to earn points on your Credit Cards? You may also use Visa, Discover, or Mastercard
      but keep in mind there is a fee to do so.

  • L

    Wish we knew more about the new point system and renewal incentives! I would do more online if I knew what we got for doing so.

    • http://www.trinity-pm.com/ Trinity Property Consultants

      We agree with you L and we’re working behind the scene to
      get this new program into place. Once we do, we will send out an email with all the details.

  • Allison Hairston

    My retirement does not post to my bank account until the 3rd of the month. Since we are allowed to pay rent on the 3rd without penalty is it possible yo have the rent deduction taken out on that day? It would save me a lot of time and money and also help with your paperless system.

    • http://www.trinity-pm.com/ Trinity Property Consultants

      Thank you for using our online payment system. At this time Auto Payments are scheduled to deduct early in the morning on the 2nd of each month. Due to several factors, this is currently the only option available for Auto Payments; however you can log in any time and make a manual payment, including prepayments up to 1 month of reoccurring charges.