Governing Values

To cultivate our commitment to service, the following governing values keep us focused and on a path to success.

 

INTEGRITY

We require that all team members conduct themselves with integrity, honesty and fairness. We do not compromise our character. We are honorable in all our dealings with residents, team members, investors and industry partners. We treat others as we would like to be treated; with respect and dignity.

INNOVATION

We provide an engaging work environment, where team members are encouraged to innovate, adapt, learn, grow and develop. We employ the latest in technology and utilize the tools to their fullest potential.

COMMUNICATION

“Trinity Cares” and values constructive feedback. We are committed to open communication to foster an atmosphere that is free of discrimination or harassment of any kind and where differences are respected and valued. We communicate effectively and professionally with our residents, team members, investors and industry partners; returning correspondences quickly and asking for help when necessary.

ACCOUNTABILITY

We are each responsible for the success of our communities. We nurture a culture where accountability and moral responsibility are necessary tools for making decisions based on doing the right work in the right way for the right results. We exhibit a “We Can Do That!” attitude and aim to exceed expectations.

EXCELLENCE

We strive for excellence when providing our residents, team members, investors and industry partners’ quality service and fair value, while complying with all laws and industry regulations. We focus on details and strive for accuracy.

LOYALTY

We value loyalty by ensuring that our bottom line is not more important than preserving our good name and carrying out our values. Our loyalty to our residents, team members, investors and industry partners is amplified by our appreciation of hard work and results. We invest in our team member’s success by developing and rewarding talent through recruitment, education and promotion.